At Myhopekart, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help with our simple and straightforward return and refund policy.

Returns

• Eligibility: Products are eligible for return within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

• Non-Returnable Items: Some items are non-returnable, such as perishable goods, custom products, personal care items, and items marked as final sale.

• Process: To initiate a return, please contact our customer service team at sales@myhopekart.com with your order details. Once your return is approved, you will receive a return shipping label and instructions on how to send your item back to us.

Refunds

• Refund Eligibility: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.

• Partial Refunds: In certain situations, only partial refunds are granted (e.g., items with obvious signs of use, damaged or missing parts not due to our error).

Exchanges

• Exchanges: If you received a defective or damaged item, we will replace it with a new one at no additional cost. Please contact us within 7 days of receiving your order to request an exchange.

Shipping Costs

• Return Shipping: You will be responsible for paying your own shipping costs for returning your item unless the return is due to a mistake on our part (e.g., wrong or defective item).

• Shipping Refunds: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us at sales@myhopekart.com. We are here to assist you and ensure a smooth return process.